Financial Terminals FAQ
Customer SupportTechnical Support FAQTrouble Shooting FAQCustomer SupportDo you offer REAL-TIME quotes or do I need to press a button from time to time to update the data?YES. Our flagship product, NextVIEW Advisor, provides real-time financial information including stock and futures prices, intraday/historical charts, market screening, real time alerts, news, portfolio management and more via the Internet. We also offer up-to-date World Indices and Dow Jones news, as our optional services. You do not need to press any button to refresh the information. You are welcome to have a Demo of NextVIEW Advisor.
How can I contact customer service?Please call our Customer Service Hotline, email us at support@nextview.com or write to us. For detailed information on ways to contact us, click here
Where does your real-time data come from?Our futures and equity data for Singapore and Malaysia comes directly from the Exchanges in Singapore and Malaysia respectively. Our international data are acquired from our Content vendors.
Can NextVIEW Advisor be displayed in any other languages besides English?Yes. We offer both English and Chinese versions of NextVIEW Advisor. You should be able to choose your language settings when you install the software. Otherwise, change the language settings in the login window under the Language tab.
How do I access NextVIEW’s services?You can access NextVIEW’s service by downloading the newest version from our website, installing it on your PC, and logging into the system with an authorized Username and Password.
How can I subscribe to NextVIEW’s services?You can subscribe by mail/fax or by arranging an appoint to meet our sales staff at our main offices in Singapore and Malaysia. You can also download the subscription form or call our Customer Service Hotline to obtain the form. Our Customer Service Staff will process your subscription once we receive your completed form. You will receive a confirmation of your username and password by your choice of fax or e-mail within 1 business day after we have received and verified the form to be valid.
What is the minimum term of subscription period to NextVIEW Advisor services? Our software package comes in prepaid subscription
of 6 months or 1 year.
How can I change my subscription package? If you are currently subscribed to the Standard Package
only, you can add on some of our optional services or
even switch your plan to Professional Package. Please
call our Customer Service Hotline during business hours.
Can I change my username and password? Your username cannot be changed upon subscription
but you are free to change your password anytime by
logging into the Account Maintenance page on our website.
Can I come to your office to see a product demonstration before I subscribe?Yes. If you are interested in our products and want a live demonstration, you are welcome to visit our local retail office. For your convenience, simply visit our website to take a product tour and understand the features of our products.
Do you offer trial accounts? It will depend on the exchange rulings. For example,
we offer trial accounts for Singapore and Malaysian
users. For some international markets like Hong Kong
and the US however, we are bounded by our contract with
the Stock Exchange of Hong Kong not to give trials.
Do you offer any user manual to show me how to use NextVIEW Advisor?Yes. We provide an offline help file which can be access from NextVIEW Advisor via the F1 key. You can also access the online help file on our website.
How can I pay for your services?You can pay by cash, cheque or telegraphic transfer with the following payment procedures.(link to subscribe)
Do you offer account suspension service?We do not offer account suspension services. However, you can access our service through internet all over the world.
What do I need to do if I want to terminate your services? Firstly, you need to prepare a written notice which
you may send to us by fax or by post. Our customer service
representatives will contact you when we receive your
letter. Upon verification of your request, our accounts
department will send you an e-mail to confirm your termination
request.
What should I do if I would like to renew NextVIEW Advisor subscription?If you receive a message that your access period is approaching the expiry, you can call our customer support to confirm your renewal payment.
What can I do if I wish to change my personal information such as Billing Information, e-mail address etc.?You can change some account information on our Account Maintenance Page. For other changes, please call our Customer Service Hotline should you wish to change any of your personal information or write to our Singapore office. Technical Support FAQWhat are the new features in NextVIEW Advisor 5.1?NextVIEW Advisor 5.1 has many new features like marketwatch, quotes detail, spread calculator and new indicators. Click here for more information.
How do I download and Install nextview advisorYou can go to the download page on our website and save the file on your PC. To install, simply double-click on the installation icon to begin installaion.
Is there any User Manual I can refer to?Yes. The user manual can be either access from the application by pressing the F1 key, or by accessing the online help pages on our website.
I have registered, downloaded and installed NextVIEW Advisor. How do I get started?You can begin using NextVIEW Advisor by double clicking on the NextVIEW icon located on your desktop, key in your username and password on the pop up window and you will be able to access the software.
What are the minimum requirements for my PC to use your service?NextVIEW services are compatible with most PC requirements. Click here for more details.
Can I access your service using a Macintosh computer (iMac/Power Mac)?No. NextVIEW Advisor currently only supports PC based software.
If I forget to log-off NextVIEW on my PC at one location and then need to use NextVIEW from another, will I still be able to use it?You can call our Customer Service Hotline to report the case and our customer support representatives will be able to enable you to log-on in you new location.
What is the best way to check my Internet Connection?? Use a Ping to determine if you can connect to a certain
server or webpage. To perform a Ping, open your DOS
or Command Prompt. Trace Route
Can I access NextVIEW’s service through PROXY SERVER or FIREWALL?Yes, but you will need specific settings to the proxy server or firewall. You can call our Customer Service Hotline or e-mail us at support@nextview.com if you use specific configurations.
When I install NextVIEW in another location, when I log on will I be able to access the layouts and other files I've saved?Yes. If you save your workspace onto our server, you will be able to retrieve the layout and other information when you log in from another location.
What if I accidentally change my workspace layout and details permanently, or lost my work in the software?You can call our Customer Service Hotline to report the case and our customer support representatives will be able to retrieve up to 7 days of your work if you had saved it on the NextVIEW server.
Can I view NextVIEW Advisor using more than one monitor?Yes. One thing that more and more of our users are doing, is setting up multiple monitors on a single PC. This way you can devote one screen to quotes and the other to charts or our Marketwatch feature. We even have users who have more than 2 monitors to give them even more room for our program. Trouble Shooting FAQI cannot log on to NextVIEW AdvisorIf you encounter problems when you are logging on to NextVIEW Advisor, check for the following error messages:
Why am I experiencing slow updates on NextVIEW Advisor?Slow Internet connection may cause the delay in the real-time updates. If you are overseas, the problem could also be caused by the bottle-neck of the International Bandwidth. Perfrom a Trace Route to determine if this is the cause. Another common cause is that your computer may not meet our recommended system requirement for NextVIEW Advisor.
I cannot see the Chinese interface when I select 'Chinese' under Client ConfigurationIf you select the “Chinese language” option under client configuration, you will have to exit and log in to the software again for the changes to take place.
Why are my charts taking a long time to load?Our charts are fully loaded onto your PC/Laptop the first time you select it, and it will take a long time if you have a slow internet connection. Selecting shorter historical data settings of 1-3years will help to load the chart to load faster as compared to a 15 years chart. Go to <view>, <historical data settings> under the quotes tab to change the historical data load for each chart.
Why does it display “The application has performed an illegal operation”?It means that the software has encountered an error when running on the PC. You will need to exit the software and log in again to use it. |
